At Prime E-Mobility, we’re committed to delivering your order quickly and securely.
Processing Time
All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
We currently ship across the United Kingdom.
* Standard UK Delivery: 5 business days
Delivery times are estimates and may vary due to courier delays or circumstances beyond our control.
Order Tracking
Once your order has been dispatched, you’ll receive a confirmation email with your tracking information (where available).
Shipping Costs
Shipping costs are calculated at checkout and will be displayed before you complete your purchase. Promotional offers such as free shipping may be available from time to time.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. Prime E-Mobility is not responsible for delays or additional costs caused by incorrect or incomplete address information.
Lost or Damaged Packages
If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery (or the expected delivery date). We’ll work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order or our shipping policy, please contact us through our Contact page or email our support team.